What it all means in simple terms is Welshwellies will never see or have copies of your credit card information. When you click the purchase button you are transferred to the secure Paypal site where your purchase will be transacted on their secure systems. Once payment is processed by Paypal they then pass us on product and delivery details.
SHIPPING RATE & INFORMATION
We use Royal Mail and Myhermes Courier Service for all UK deliveries.
Royal Mail Second Class Small Parcel Service for 1 pair is £16.00 including post and packing. Delivery time is 2 to 3 days.
Royal Mail First Class Small Parcel Service for 1 pair is £17.50 including post and packing. Delivery time should be next day. We find the First Class Service is on average a 48 hour service.
2 or more pairs of wellingtons to the same address in most parts of the UK will be delivered by Myhermes Couriers. This service is 3 to 4 days.
European Air Mail: costs £22.00 for 1 pair, including post and packing.
Rest Of The World Customers
Air Mail: costs £32.00 for 1 pair, including post and packing.
We endeavour to despatch your wellingtons into the postal system within 48 hours of receipt of payment confirmation. If your wellingtons are required urgently please let us know by telephone or email. We do not despatch over a weekend or public bank holidays. We cannot be held responsible for postage delays occurring beyond our control after the wellingtons leave our premises. We obtain proof of posting for all items despatched.
If you wish to track your wellingtons then use our contact us to choose your method of contact, we will respond to your enquiry as quickly as possible.
If you would like your wellingtons sent to a different address from your billing address this can be done during the checkout phase of ordering, the delivery address details need to be completed after you have completed the billing details. You can also request a different delivery address when ordering by telephone.
If you think you may not be at home to receive your wellingtons, then simply choose a different delivery address or supply us with delivery instructions for the postman or courier. If you give us special delivery requests, we will ensure we mark your package with your message. Welshwellies cannot be held responsible for the Royal Mail or courier noncompliance with special requests.
DELIVERY TIMES (UK)
This depends on which service you choose. Courier service is normally 3 to 4 days. Second Class Service is normally 2 to 3 days. First Class Service should be next day, however, we find on average that First Class is 48 hours. We visit our local Post Office twice a day, morning and afternoon Monday to Friday, First Class parcels posted in the morning have a greater chance of arriving the next day. Our courier company pickup once a day, you need to place your order before 4pm for it to be picked up the next day. We do our utmost to get a parcel into the postal and courier system as fast as possible, however, once it is in the system it is beyond our control.
We will give estimated delivery times for all non-UK deliveries, these will be based on the information given to us by the Post Office.
If you change your mind after ordering you have up to 14 days from receipt of the goods to return them for a refund. You are responsible for both the original shipping cost and the cost of returning the goods to us. We will only reimburse you for the value of the actual goods.
If you receive the incorrect order or the goods are damaged during transit, please notify us of the problem immediately or at the latest 7 days from receipt of the goods. DO NOT AUTOMATICALLY RETURN ANY ITEMS, you must contact us with details of the problem. We prefer to communicate by email whenever possible so that we have a written record of the return. Only use the telephone if you do not have an email address. Our address details can be found on our contact us page.
In the unlikely event that you have to return an item you must speak to us first so that we can advise you of the most economical method for the return of the boots, we will never reimburse more than the original cost of delivery. We do not accept responsibility for any returned items until we receive them.
You can reuse our postal bag that your wellingtons arrived in or any other strong plastic bag, this will keep your return costs to a minimum.
Our Wellingtons are guaranteed for 6 months from the purchase date. Please keep your receipt as proof of purchase, we cannot offer a guarantee if we are unable to verify your purchase from us. We only replace wellingtons we do not offer a refund. The guarantee is 6 months from the original purchase date, regardless of how often the wellingtons have been used.
If we are unable to fulfil your order for any reason we will send you an email or telephone you to explain. If you prefer to cancel your order, we will promptly refund any payment we have taken.
You can contact us for help and advice by email & telephone or by using the contact us page. Our normal working hours are 9am to 5pm weekdays, we are happy to contact you directly outside of these hours if you leave us your contact details.
We are a rural family business and we do all we can to make sure that our customer service is the best there is. In the unlikely event, you are in any way disappointed with our wellingtons or service, please allow us the opportunity to rectify the situation.
We constantly look at ways to improve our service and highly value our customer’s comments on our service and products.