Frequently Asked Questions
At Welshwellies, the customer always comes first. We are always available to answer any of your questions, queries or issues. Some of our more frequently asked questions are answered below:-
What do I have to pay for postage and packing?
Our postage and packing rates vary depending upon weight and destination. Full details of prices are shown in our Terms and Conditions.
How long does delivery take?
For UK orders, during checkout you will have a choice of First Class, which should be next day, or Standard parcel can take three to four days. Two pairs or more of wellingtons to the same address in most parts of the country will be delivered by Myhermes couriers.
Do you post wellies abroad?
Yes, we can deliver Welshwellies to the majority of countries worldwide.
Can I return my Welshwellies if they are the wrong size?
If you change your mind, you have up to seven days from date of receipt of the goods to return them for a full refund. Details of our returns policy are shown in our Terms and Conditions.
Do you pay postage if I return a pair of Welshwellies?
You are responsible for the cost of returning goods to us. We will only reimburse you for the value of the actual goods.
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